All emails have been analyzed, with interesting outcomes. Some requested features have already been implemented. The most interesting area for research seems to be the supporting part. Users can register a course with or without support. At this moment people can ask support by email. There isn’t an integrated ticketing system. It might be useful to implement such a system in which all answers to (frequently asked) questions are logged, so more than just person can consult it. On the other hand support questions can be increased by implementing collaborative learning.
I’ve found different very useful resources on self-study, self-efficacy, types of creativity, learning styles, moocs, collaborative learning, etc.
I contacted the support desk from Nvivo. Seems like they haven’t already implemented a function to import emails, which makes it less interesting for me.
I’ll write my EPP on Google Drive, because it’s easy to share, easy to work on, in different locations and easy to export as a Word doc, PDF or even website. Google Drive has an interesting Add-on: EasyBib Bibliography creator.